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Help

Subscription FAQs

  • What is Puffin Post?
  • What do I get if I subscribe to Puffin Post?
  • How do I buy a subscription to Puffin Post?
  • How do I buy a gift subscription?
  • How much does delivery cost?
  • How do I track my subscription?
  • Can I change from Puffin Post to Puffin Post to Pufflings during my subscription period?

Renewal FAQs

  • When should I renew my subscription?
  • What is in the renewal pack?
  • What is the difference between the two magazines?
  • Can I change which magazine I receive?
  • Can I renew after my subscription has run out?

Puffin Island FAQs

  • How do I activate my account?
  • What should I do if I can't log in?
  • How do I create a username?
  • How can I change my username?
  • Can I still buy books through Puffin Post?

Buying a subscription

  • Purchasing a subscription
  • The two Puffin Post magazines
  • Gift subscriptions
  • Payment methods
  • Payment security
  • Subscription delivery costs
  • Membership pack contents
  • Tracking a subscription
  • Cancelling a subscription
  • Renewing a subscription
  • Renewal pack contents

Your Account

  • Activating your account
  • Your username
  • Changing your details
  • Your newsletters
  • Password help
  • Monitoring your free book orders
  • Problems with your account

Your books and magazines

  • How to order your free book
  • Lost or damaged magazines and membership packs
  • Returning a damaged or faulty free book
  • Buying books

Puffin Island

  • Using the message board
  • Children's safety
  • Competitions
  • Published work

Policies

  • Security
  • Privacy
  • Your consent
  • Children
  • Ordering
  • Terms and Conditions
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